At ETHOS, our clients come from all walks of life, and so do we. We prioritize a diverse workforce that includes people from a variety of backgrounds, not just because it is the right thing to do, but because it makes our company stronger.  

We are looking for a forward-thinking, passionate, results-driven Program Manager with a proven track record, to oversee our new Encore Employment Southern Alberta Program. Encore Employment supports Albertans aged 45+ who may face age-related challenges, helping them overcome stereotyping, identify transferable skills, build confidence, and foster intergenerational mentorship opportunities. 

The Program Manager (PM) will work directly with the program Job Developer to ensure high-quality client service delivery and successful participant outcomes. The PM will oversee all aspects of the contract, including the development and coordination of program marketing efforts, participant intakes, case management, Employer outreach, and administrative oversight. The PM will create systems for developing participants’ training plans according to funder requirements, and gather and prepare monthly statistical and narrative reports. 

Essential Qualifications and Required Skills: 

• Relevant Post-Secondary Education in Counselling, Education, Social Work, Psychology, Business, or a related field; preference for a Bachelor’s degree in Human Services  
• Training as a Career Practitioner, including counselling theories and career assessment tools and CCDP designation preferred  
• Minimum 3 years’ experience managing and being directly accountable for the performance of a team 
• Experience with online learning platforms and online program delivery 
• Experience managing large budgets and associated risk mitigation 
• Experience in developing, implementing, and evaluating the success of work plans, and budgets 
• Experience in leading remote teams with employment services experience preferred 

Personal Suitability:  

• Able to work with a diverse clientele  
• Actively contribute to the team and lead by example 
• Demonstrate initiative and an eagerness to pilot new approaches, to meet the changing needs of clients 
• Take a balanced approach to lead from both “the head and the heart”  
• Understand boundaries and priorities with respect to the role of a Program Manager  
• Maintain awareness of one’s own capabilities, understanding of when to draw upon others’ expertise  
• Proactively identify potential problems and vulnerabilities; collaborate with team members to define potential solutions  

ETHOS is a Learning Organization. We encourage continuous learning and growth, offering ongoing professional development and Learning and Development Plans that financially assist our staff in continuing their education. We offer above-average leave and sick day coverage, a Health Spending Account, mental health strategies that include a paid day off to focus on you, and a Wellness Account to use towards Health, Fitness, and Wellness. 

Job Type: Contract role until April 2028 

Hours: 30 hours per week  

Wage: $33 per hour  

How To Apply: Please send your cover letter and resume to: hr@ethoscmg.com 

View on our website: https://www.ethoscmg.com/program-manager-employment-encore-southern-alberta-copy/