Position Title:  Birthday Party Leader    

Reports To:     HFA Programs Manager

Pay Grid:        $16.00 /hr

Department:   HFA

Our Culture: 

YMCA of Medicine Hat strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives.  We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you! 

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.  

We do the right thing.  

We are caring, respectful, honest, and responsible in all that we do.  

We put people first.  

We believe in each other – honouring our strengths, diversity, perspectives, and passions.  

We keep our promises.  

We do what we say we will do.  

We lead by example.  

We are courageous, speaking with conviction and always willing to listen and collaborate.

What qualifications are we looking for? 

At the YMCA of Medicine Hat, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.   

The successful candidate will have the following:

Education/Certifications/Credentials/Professional Registration

•    Standard First Aid, CPR-Level C

•    Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months  

Knowledge & Skills

•    Excellent written, verbal, and interpersonal communication skills  

•    Exceptional customer service skills   

•    Experience with Computers and MS Office Suite

•    Strong project management skills

•    Excellent organizational and time management skills

•    Must be a great collaborator who works well in a team environment but can also be self-directed and personally accountable to meet deadlines and achieve results.   

•    Understanding of privacy legislation and ability to maintain confidentiality.   

•    Belay training is an asset

What does this role look like at the YMCA of Medicine Hat? 

Reporting to the HFA Programs Manager the Birthday Party Leaderis responsible for organizing and executing birthday parties, working closely with clients to understand their needs and preferences for their celebration.

The responsibilities and duties of this role will include but is not limited to:

Customer Service

·    Provide excellent customer service to ensure the satisfaction of the client and their guests.

·    Interaction with volunteers, members, employees, and the public at large   

·    Respond to all internal and external inquiries in a professional manner. 

YMCA Values

·    Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services

·    Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. 

·    Exemplify the values of honesty, respect, responsibility, caring, and inclusiveness in all interactions with the public, coworkers, and volunteers.  

Teamwork

·    Work effectively within the HFA team, contributing to its overall success by: 

-    Promoting the YMCA’s annual Strong Kids Campaign 

-    Promoting and/or attending YMCA events 

-    Contributing to a positive and healthy workplace culture 

-    Other duties to assist the team, as assigned 

·    Work Cooperatively and professionally with all party participants, clients and support staff.

SAM Standards

·    Achieve all quality standards and targets established under YMCA best practices and the YMCA’s SAM 2.1 program 

·    General cleaning as required around the facility

·    Ensuring all staff are aware of SAM 2.1 standards, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the SAM 2.1 manual

·    Maintain cleanliness of Birthday Party and Rental areas

Interpersonal/Communication Skills

·    Communicate effectively with coworkers, supervisors, managers, and the senior leadership team

·    Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures

Quality of Work

·    Organize, implement, and supervise games and or activities 

·    Prepare the party room which consists of set up as well as food preparation

·    Responsible for maintaining cleanliness of room, clean up, evaluation and stats

·    Ensure all birthday party participants have signed the multi-use waiver

·    Handout and collect feedback using birthday party feedback forms.

·    Ensure all birthday party fees are paid.

Compliance with Legislation and YMCA Policies and Procedures

·    Adherence to the following at all times:

·    YMCA Child Protection and Operational Polices and Procedures 

·    Public health and safety regulations

·    Occupational Health and Safety

Work Environment and Physical Demands

·    Work in loud noisy environment 

·    May be going from standing to seating positions, from standing to kneeling positions, from kneeling to standing positions, from seating to standing positions for most of the working day, there will be walking throughout the day 

·    Walking up and down stairs 

·    May lift or move items up to 50 lbs. including children 

·    Working on a computer screen, computer keyboard and mouse 

·    May be exposed to verbal/physical abuse from external and internal clients 

Please Apply:  

With a cover letter, resume, and 3 references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.     

 Please send application packages to:    

 Logan Gechter, Program Manager

YMCA of Medicine Hat

525 2nd Street SE

Logan.Gechter@medicinehatymca.ca